Privacy Policy

On the Glow Beauty

On the Glow Beauty is committed to protecting your privacy and handling your personal data in a transparent and secure way. This Privacy Policy explains how your information is collected, used, and protected when you use this website or get in touch.

1. Who We Are

On the Glow Beauty is a self-employed mobile beauty therapy business based in London.

Contact email: info@ontheglowbeauty.london

For the purposes of data protection law, On the Glow Beauty is the data controller of your personal information.

2. What Information We Collect

We may collect and process the following personal data via our website contact form:

First name and Surname
Phone number
Email address

3. How We Collect Your Data

Your data is collected when you:

Submit an enquiry through the website contact form
Contact us directly via email

Online bookings are made via a third-party platform (Fresha). Please see section 6 for further details.

4. How We Use Your Information

Your personal data is used to:

Respond to enquiries
Communicate with you about services
Manage appointments and customer service

We do not use your data for marketing purposes unless you have explicitly consented.

5. Lawful Basis for Processing

Under UK GDPR, we process your personal data based on:

Legitimate interests – responding to enquiries and providing information
Contractual necessity – managing and fulfilling appointments

6. Online Bookings via Fresha

Our website includes a link to Fresha for online bookings. When you click this link, you will be directed to Fresha’s platform, where your personal data will be processed in accordance with Fresha’s own Privacy Policy.

On the Glow Beauty is not responsible for how Fresha processes personal data. We recommend reviewing Fresha’s Privacy Policy before submitting your information.

7. Data Storage & Security

Reasonable steps are taken to protect your personal data. Information submitted through the contact form is stored securely via email and/or booking systems and is only accessed by On the Glow Beauty.

8. How Long We Keep Your Data

Personal data is kept only for as long as necessary to:

Respond to enquiries
Manage appointments
Meet legal, insurance, or accounting obligations

9. Sharing Your Data

Your personal data is not sold or shared with third parties, except where necessary to provide services (such as Fresha for bookings) or where required by law.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:
info@ontheglowbeauty.london

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The most recent version will always be published on this website.